These Terms of Service ("Terms") govern your use of the esimtrips app and website at esimtrips.com (the "Service"), operated by esimtrips ("we", "us", or "our"). By creating an account or purchasing an eSIM, you agree to these Terms.
1. The Service
esimtrips allows you to purchase and manage travel eSIMs for use abroad. We act as a reseller of eSIM data packages provided by our network partner, eSIMAccess. All eSIMs are delivered electronically — there is no physical SIM card.
2. Eligibility
You must be at least 16 years old and capable of entering into a binding contract to use this Service. By using the Service you confirm you meet these requirements.
3. Account
You are responsible for keeping your account credentials secure. You must notify us immediately at hello@esimtrips.com if you suspect unauthorised access to your account. We are not liable for losses arising from unauthorised use of your account.
4. Orders and payment
- All prices are shown in GBP and are inclusive of any applicable taxes.
- Payment is processed securely by Stripe. By purchasing you authorise the charge to your payment method.
- Your order is confirmed once payment is successful and an eSIM activation code is delivered to your account.
- We reserve the right to refuse or cancel an order at our discretion, in which case a full refund will be issued.
5. eSIM activation and compatibility
- eSIMs require a compatible, unlocked device. It is your responsibility to verify your device is eSIM-compatible and unlocked before purchasing.
- Each eSIM activation code can only be installed once. Once scanned or activated, it cannot be transferred to another device.
- Coverage and data speeds depend on local network availability in your destination country. We cannot guarantee specific speeds or coverage.
- eSIM validity periods begin from the date of first activation unless otherwise stated.
6. Refunds and cancellations
- Unactivated eSIMs: you may request a full refund within 14 days of purchase if the eSIM has not been activated.
- Activated eSIMs: once an eSIM has been activated, it is non-refundable except where required by consumer law.
- Top-ups: top-up purchases are non-refundable once applied to an eSIM.
- DataBank credit: DataBank credit is non-refundable and has no cash value.
To request a refund, contact us at hello@esimtrips.com.
7. DataBank
The DataBank feature awards credit (in MB) when you purchase qualifying eSIM plans. This credit can be used to add data or validity to active eSIMs via the app. DataBank credit:
- Has no monetary value and cannot be exchanged for cash.
- Cannot be transferred between accounts.
- May expire or be modified at our discretion with reasonable notice.
- Is subject to availability of compatible top-up packages from our network provider.
8. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose.
- Attempt to resell, transfer, or exploit eSIM activation codes for commercial gain without our written consent.
- Attempt to reverse-engineer, scrape, or disrupt the Service.
- Use the Service in a way that violates the terms of any local network operator.
9. Intellectual property
All content, branding, and software in the Service is owned by or licensed to esimtrips. You may not copy, reproduce, or distribute any part of the Service without our prior written permission.
10. Limitation of liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss arising from your use of the Service.
- Our total liability to you in connection with any order shall not exceed the amount you paid for that order.
- We are not responsible for network outages, coverage gaps, or service interruptions caused by third-party network operators.
Nothing in these Terms limits our liability for death, personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
11. Consumer rights
If you are a consumer in the UK or EU, you have statutory rights that these Terms do not affect. For more information, visit gov.uk.
12. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes via the app or email. Continued use of the Service after changes take effect constitutes your acceptance of the new Terms.
14. Contact
For any questions about these Terms, contact us at hello@esimtrips.com.