How it works

Are you eligible?

Over 80% of air passengers don’t know their rights or when they are eligible for compensation. Don’t be one of them.

Submit an application

Enter you flight details and a short description, it only takes around 2 minutes. Be sure to have all the details.

Get your money

We transfer you the money as soon as possible. If we are not able to get your money, you don’t pay anything.

Know your rights

If you’re flying from or to a European airport you’re usually protected by some of the strongest air passenger rights anywhere in the world. A regulation known as EC 261 says that airlines must compensate their passengers if they disrupt their journey.

So if your flight is canceled at short notice, delayed by 3 hours or more, or you’re denied boarding through no fault of your own, you could receive up to $700 in compensation.

The USA has clear laws about overbooking passengers on flights. If you’re denied boarding due to your flight being overbooked, you could be owed up to $1,350 in compensation.

Passengers in the US also benefit from clear regulations on tarmac delay and luggage issues, but in many other respects, US air passenger rights are unfortunately lacking.

To date, over 130 nations have signed up to the Montreal Convention. This ensures basic passenger rights for air travelers flying between member nations – effectively most of the world.

The agreement says that passengers can claim money back from the airlines whenever they have been left out of pocket due to flight disruption. That includes delayed and canceled flights, as well as issues with checked-in luggage.

FAQs

My flight has been delayed. Am I eligible for compensation?

If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:

  • unfavorable weather conditions
  • strike
  • risk of act of terrorism

If the delay is more than 2 hours, you are entitled to additional support from the airline:

  • free phone calls
  • free refreshments
  • free meals
  • free accommodation
  • free transfer to accommodation

We already submitted a claim to the airline, and they rejected. Can you help?

This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.

Do I have to be a EU or Turkey citizen to be eligible for the compensation?

No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.

How long does it take to get compensation?

We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other – in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.

What if my flight disruption happened long ago?

If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application.

Who will get the compensation if the ticket was bought by the company I work for?

Only the passenger has the right to compensation no matter who paid for the ticket.

What do I need to provide to apply for compensation?

  • Signed consent
  • Information about the flight and booking or ticket number

Do it yourself

Cost risk: 0€

very time-consuming (paper-warfare with the airline)

small chance of success

often no experience (complex field of law)

high stress factor (paper work, phone calls)

BATTLE OF COMPENSATION

With us

Cost risk: 0€

takes little time (2 minutes)

high chance of success

experienced travel legal experts (enforced more than 100.000.000€)

absolutely stress-free (we enforce the compensation for you)

Lawyer

Cost risk: Several Hundred Dollars

very time-consuming (several hours)

chance of success is unclear

experience unknown (depends on specialty)

high stress factor (meeting, paper work, phone calls)