If you’re flying from or to a European airport you’re usually protected by some of the strongest air passenger rights anywhere in the world. A regulation known as EC 261 says that airlines must compensate their passengers if they disrupt their journey.
So if your flight is canceled at short notice, delayed by 3 hours or more, or you’re denied boarding through no fault of your own, you could receive up to $700 in compensation.
The USA has clear laws about overbooking passengers on flights. If you’re denied boarding due to your flight being overbooked, you could be owed up to $1,350 in compensation.
Passengers in the US also benefit from clear regulations on tarmac delay and luggage issues, but in many other respects, US air passenger rights are unfortunately lacking.
To date, over 130 nations have signed up to the Montreal Convention. This ensures basic passenger rights for air travelers flying between member nations – effectively most of the world.
The agreement says that passengers can claim money back from the airlines whenever they have been left out of pocket due to flight disruption. That includes delayed and canceled flights, as well as issues with checked-in luggage.
If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:
If the delay is more than 2 hours, you are entitled to additional support from the airline:
This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.
No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.
We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other – in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.
If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application.
Only the passenger has the right to compensation no matter who paid for the ticket.
Cost risk: 0€
very time-consuming (paper-warfare with the airline)
small chance of success
often no experience (complex field of law)
high stress factor (paper work, phone calls)
Cost risk: 0€
takes little time (2 minutes)
high chance of success
experienced travel legal experts (enforced more than 100.000.000€)
absolutely stress-free (we enforce the compensation for you)
Cost risk: Several Hundred Dollars
very time-consuming (several hours)
chance of success is unclear
experience unknown (depends on specialty)
high stress factor (meeting, paper work, phone calls)