eSIM

What is an eSIM?

An eSIM is SIM card that is embedded in the device. It is a service that provides a smarter and more convenient way to stay connected. eSIM only works on unlocked eSIM-compatible devices. When using an eSIM you do not need a physical SIM card: on an eSIM compatible device, subscribers can start connecting by simply scanning a QR Code and entering a Confirmation Code or manually enter the details provided in the eSIM confirmation details.

What devices support eSIM?

We are working on expanding this list as much as we can – we’re dedicated to ensuring that anyone anywhere can stay connected! This list can change as more eSIM-compatible devices are released into the market.

As of February 2020, the list of eSIM compatible devices are as follows:

  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy Z Flip
  • Nuu Mobile X5
  • Google Pixel 3 & 3 XL
  • Google Pixel 3a & 3a XL
  • Google Pixel 4 & 4 XL
  • Lenovo Yoga 630
  • HP Spectre Folio
  • iPad Air (3rd Generation)
  • iPad Pro (3rd Generation)
  • iPad Mini (5th Generation)
  • Gemini PDA
  • Motorola Razr 2019
  • Samsung Galaxy Fold

Please note:

  1. Device compatibility also varies from country to country. For example, iPhones XS, XS Max and XR sold in China, Macau and Hong Kong are not eSIM compatible – however, they are Dual SIM phones with 2 physical SIM slots.
  2. Google Pixel 3 and 3XL devices are eSIM compatible, however, certain Pixel 3s work when they have “add carrier” option.

How many eSIMs can i have?

eSIM compatible devices allow you to install multiple eSIMs – this means you can have 1 physical SIM card and 1,2,3,4 or even 5 eSIM plans. The max amount of eSIMs you can have on your device is depending on device and manufacturer. If unsure please ask your manufacturer. While only 1 eSIM can be active at a time, it only takes a few seconds to switch between them. This can be managed on your device’s Mobile/Cellular Settings.

How do I install an eSIM?

After purchasing an eSIM you will receive detailed information on how to add the eSIM to your eSIM capable device.

There are 2 ways to add an eSIM to your device:

Option 1 – Adding the eSIM by scanning the QR Code

To scan the QR Code, follow the below steps on your device:

  1. Settings
  2. Cellular/Mobile
  3. Add Cellular/Mobile Plan.

Scan your eSIM QR Code and enter the 4-digit confirmation code when prompted(if available).

Option 2 – Adding eSIM manually

If you are experiencing issues scanning the QR code or receive the QR code on the device you are using, there is another option on your device that will allow you to enter details manually. You will be asked to enter:

  1. SM-DP+ Address
  2. Activation Code
  3. Confirmation Code(if available)

All of these details are included in the eSIM confirmation details received after purchase.

Flight

How often do prices change?

Prices from airlines and online travel agents can be updated multiple times per day and availability fluctuates constantly. As we don’t set prices ourselves, it is not possible for us to guarantee prices from airlines, hotels and travel agents. We make every effort to ensure the prices found on our website are accurate and up to date, but prices can change frequently with availability. Occasionally there can also be a problem with the prices being sent to us by a provider (hotel, airline or car rental company), or there can be technical reasons why the price is not represented accurately. If you feel that this is the case, please raise it via the ‘Contact us’ form.

What is included in the prices displayed?

We do our best to include all mandatory fees and surcharges (fees that cannot be deselected) in the prices we display. Sometimes the travel suppliers do not communicate us all fees or there are technical issues creating inaccuracies in the prices displayed. Therefore, we advise you to always check the final price on the booking page. Our goal is to create as much transparency in prices as possible and we’re constantly working on making the prices more transparent.

We display overviews of some non-mandatory fees and surcharges which the different providers (hotel, airline or car rental company) add to their prices. These overviews are shown together with the specific provider and we aim to display a list of fees for each provider shown on our site.

 

If you have any questions regarding what is included in the price or not, please contact the airline or the online travel agency with whom you booked or are planning to book. If you find an error in our estimate of additional charges, we would love to hear it.

Can you give me a quote?

As prices and availability constantly fluctuate it is not possible for us to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.

How do I search for multi-city flights?

We are by default set up to search for round-trip tickets. However, you can easily change this to search for multi-city tickets. All you need to do is select ‘Multi-city route’ under the search bar.

Once you have selected this trip type, you can enter the destinations, dates and up to 7 legs in total. Please be advised that we do not currently offer Price Alerts on multi-city routes.

Do you use cookies to raise the price?

Hotel

Who do I contact to cancel or modify my booking?

To cancel or change your booking, it’s always best to speak to the booking site directly. Since the booking site is responsible for your reservation, they would be able to help you! Most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will likely find all contact details including direct phone numbers to the booking site’s support center.

Where is my booking confirmation?

In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Has it been longer since you’ve booked? Is your trip coming up soon? It’s always best to speak to the booking site directly.

How do I search for my ideal hotel?

Scanning hundreds of booking sites, trivago compares millions of hotel prices to make your search easier. Need help finding the ideal hotel?

Use our filter menu to narrow your search. This will help you find something that’s just right for you. Once you’ve found your ideal hotel, click on the deal and you’ll be redirected to the booking site to make your reservation.

What are you waiting for?! Let’s take you to the hotel search page. 

Rent a car

How old do I have to be to rent a car?

The best way to find the answer to this question is to correctly enter your age when searching for a rental car on our website. When you search for a car on our website, you can also find the information in the rental conditions of each provider.

Usually, drivers must be between 30 and 65 years old. If you are either younger than 30 or older than 65, we strongly recommend checking the rental conditions to make sure that you will be allowed to rent a car or find out if there will be additional charges.

Remember that it is very important to select the driver’s age prior to searching. If you do not, you might be offered cars that will, in fact, be unavailable to you because of age restrictions.

Can I cross borders with my rental car?

Some rental providers offer the possibility to cross international borders with your rental car while others do not. The best way to find out is to check the rental conditions for each specific car.

If crossing borders is allowed, additional fees may apply to cover extra insurance policies, taxes, etc. If you cross a border with your rental car without informing the car provider, any insurance you have purchased will become invalid and you will be fully responsible for any possible damages or charges that occur.

Transfer

How can I find my driver?

Important note: the driver will meet you with the sign showing your first and last names, which you specified during the booking.

If a pick-up place is an airport, the driver will meet you at the exit of arrivals area or at the special meeting point. The meeting point will be specified in the voucher which we will send after you complete the booking.

If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

Meet-up instructions are given in the voucher confirming your booking.

How can I pay my order?

Depending on the country of transfer, there are the following payment options:

  1. Cash to the driver. Prepayment on the website is not required, you give the full amount to the driver at the pick-up site. When booking, you need to add a bank card to confirm your intention to use a transfer.
  2. You can also make a full payment online, in a preferable currency.
  3. We take a small prepayment for booking a transfer. The remaining amount should be paid in cash to the driver upon arrival.

Will I have to pay extra for waiting?

If you are booking a taxi transfer from the airport to the city, the price already includes one hour of waiting after the scheduled arrival time. If your flight is being delayed for less than 30 minutes, the driver will monitor it and arrive by the time of landing. If you learn about a longer flight delay, please inform the driver as soon as possible by calling one of the phone numbers sent to your email.

Please note that if the waiting time exceeds 1 hour, the driver may ask to pay extra for waiting.

If you book a transfer from the hotel, the price includes 15 minutes of waiting from the time stated in the order.

How do I change/cancel my booking?

There are two ways to change or cancel the booking:

  1. in your personal account, at least 24 hours before the trip (to get there click on personal account in the email that we sent you and set the password);
  2. by contacting the support team, if there is less than 24 hours before your transfer

    Important note:
    the changes in your order requested less than 1 day before the trip may be declined
    Important note: in case of an urgent cancellation we will not be able to refund you the prepayment. Free cancellation period is stated in the email and on the page of Change/Cancellation of booking.

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